Frequently Asked Questions

Can I fax you my order or pay by check?

At this time, Paper Words can only accept online credit card orders. All credit card orders are processed through our online partner, CCNow. They do not have the capability to process orders placed via fax or mail.

When will my order be shipped?

Paper Words usually ships all orders within 3 to 4 days, excluding weekends or postal holidays.

Can you send me a printed catalogue?

We have printed catalogs for wholesale customers only. Please go to our Request a Catalog page and fill out the form. We'll be happy to send you one.

Who is CCNow, and why are you partnered with them?

CCNow is an online retailer. They host the secure shopping cart that we use on their web server, as well as provide the Secure Sockets Layer (SSL) to encrypt sensitive information. CCNow processes the credit card transactions for Paper Words. The charge for your order from Paper Words will appear on your credit card statement as a charge from CCNow.

Do you design all the cards you sell?

Yes we do. For more information, see About Us.

What is 'handling' and why do I have to pay for it?

Our shipping and handling costs cover not only the postage, but also the packing materials (padded envelopes, protective sleeves for cards) that we ship your order in. We want to make sure that your order arrives in perfect condition, so we pack each order safely and throw in some TLC for good measure. All US orders are shipped via USPS according to the chart below.

FedEx 2nd day delivery is also available for $15.95, as well as FedEx overnight delivery for $25.00 (US orders only)

All international orders are shipped via Air Mail Parcel Post according to the chart below.

International customers are responsible for any taxes or tariffs imposed by customs in the country of delivery.